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An Update from the CEO

What an exciting, challenging and intriguing year it has been for Kira Community Services, with so much happening in our community.

I’m proud to say our Kira family continues to grow positively as we focus on helping people experience supports meaningful to them, especially as we assist them to transition into the National Disability Insurance Scheme (NDIS).

Throughout the 2017-2018 period, we delivered over 72,000 hours of support in supported accommodation, community access and respite services.

Twelve months into a three year strategic re-development, one of the significant outlays for this period was the establishment of our new Currambine office. We acknowledge and recognise the investment required for this directly reduces our cash reserves, however without this strategic investment we would not have been able to react positively to the impending market forces and changing policy conditions currently impacting disability service providers in WA.

We recognise the investment delivers a negative result for the 2017-2018 financial year. It is important to note that if no investment had occurred, a positive result would have been returned for this period. However, Kira would be in an untenable state of play.

We see this investment as an opportunity to strategically refocus our business for the benefit of our members, and I’m confident the Board has placed Kira in the strategic zone of effective change and that we are heading in the right direction.

We want Kira to be easily recognised as a disability provider in the NDIS market, and so the Board and Management Team made the decision to invest in brand, values and service principles.

The newly branded Kira website went live in November 2017, with this investment focused on providing clearer ways of identifying what we do, and how we can help our members in their individualised support.

We will continue to invest in facilities, systems and infrastructure in the new year.

This will form the foundation for sustainability and viability of managing Kira in the sector for years to come.

We also aim to have a wider spread of coordinators to advocate for individuals and our families through changes in our industry. In 2017, we welcomed Marcos Navarro, Manager – Service Design and Delivery and Coordinator Linda Taylor, and in 2018 we bid farewell to CEO, Vik Jeyakumar.

We have celebrated wins and milestones, worn silly hats and purple bras, and held an assortment of events that made everyone smile. I am treated regularly to tasty cuisine cooked by clients, fist pumps, high fives, a quiet game of skill, as well as honest discussions. I have seen growth within our members and outcomes, and I have shared moments of joy and respect for what we do and why we do it.

I would like to acknowledge our tireless team, who are relentless in the pursuit of always being there and on being focused on our members, each other and the opportunities presented.

To our volunteers and our generous sponsors – Kingsley Day Lodge, Glengarry Hospital, City of Joondalup, Lotterywest and Cleanaway Waste Management – thank you for supporting our community.

I view success via the intensity of smiles and laughter from our members, the feedback I receive from staff, the stories and discussions I have with parents, and from the great stories we make. During my time with Kira, I have heard, felt and seen this.

I look forward to meeting and sharing Kira with you in the coming year, and am thankful for the faith and trust the Board, Management Team, Kira Council, staff, families and, most of all, members have placed in me.

JOHN MACDONALD

Chief Executive Officer

Kira Community Services

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